Vespa — Fraudulent Practices & Safety Concerns - Shelar Moto Vespa Service Centre Pune

Address:

Pune

Dear Vespa India Service Centre,

I am writing to you to express my severe dissatisfaction and concern regarding the services rendered at your centre The Shelar Moto Vespa at Parvati Pune for my bike MH 12 MM 7743. I am facing significant issues with my Vespa scooter following its servicing at your facility, and to make matters worse, my complaints and concerns seem to be ignored repeatedly.

Post the servicing at your centre, my scooter has been experiencing a significant loss in acceleration and pickup at random intervals. This issue was not present prior to the servicing and has greatly affected the vehicle's performance. The situation became gravely dangerous when recently, my scooter abruptly stopped in the middle of the road. This malfunction could have resulted in a severe accident and posed a significant threat to my personal safety.

Moreover, I am disturbed by the fraudulent practices at your service centre. My vehicle was kept for an unusually long period of 15+ days, which caused significant inconvenience and incurred additional transportation costs of Rs 10, 000 ++ for public transport. To add to the distress, I was charged exorbitantly for replacing parts like the spark plug, carburetor, and others, which to my understanding, were not faulty when I handed over the vehicle for servicing. I have attached the recent bills.

I am not alone in experiencing these issues. Several other customers have expressed similar concerns and complaints in their Google reviews of Shelar Motor vespa. (https://goo.gl/maps/vbw8QBfk9j9NhBQz7). This pattern suggests an ongoing scam where customers are being charged for unnecessary parts replacements and are returned vehicles in worse conditions than before.

I kindly request a thorough and immediate investigation into this matter. I believe Vespa values its customers and their satisfaction and will therefore take necessary action against such unscrupulous practices. I demand a complete refund for the fraudulent charges incurred, a thorough re-examination and proper servicing of my scooter and old parts free of charge, and an assurance of such incidents not repeating in the future.

Please understand the severity of this situation, not only in terms of customer satisfaction but more importantly, the risk it poses to personal safety. I am eagerly awaiting your prompt response to rectify this situation.

Thank you for your immediate attention to this matter.