| Address: | Angadippuram, Nh213 Kozhikode Ferokh Palakkad Highway, Angadipuram, Kerala 679321 |
I bought a brand new VESPA ZX 125 on Feb-2020 from your authorized dealer M/s Safari motors, TBS tower, Angadipuram, Perinthalmanna, Malappuram, Kerala. Unfortunately, we get our first water service only on the 4th service of our vehicle.
After 10K kilometers, the vehicle breakdown during a 100KM trip. When I approach the above-mentioned dealer they informed me that the fuel injection pump of this model has some troubles and they suggested replacing it. As per their suggestion, we agreed to replace it. Even after the replacement of the pump vehicle ran over more than 5000KM, but the breakdown issue still persists. The dealer is not responding adequately or even not giving a satisfying solution.
The key ignition point had some troubles from the first day of purchase. When we raise the problem to the dealer they responded that it is common in some vehicles and will be rectified.
The dealer only has limited space to service the vehicles on their showroom facility which caused us some scratches on our vehicles.
The previous year I had claimed insurance for certain parts such as handlebar cover and mudguard etc..as a result of the fell down of the vehicle. The dealer replaced the handlebar cover with another model cover after almost 30 days. The dealer informed us that the delay occurred due to Covid-19 restraints, and we all can understand the situation.
However, the replaced parts are not suitable, and It caused the removal of adhesive from the handlebar and made annoying noise while riding. On 04-Dec-21 again I visited the dealer to get a solution for the above-mentioned issues, but the response from the previous service representative was really pathetic and unprofessional. One Mr. Ramees the current service representative given some hope to us and we really thankful for that.
When purchasing VESPA we believe we are choosing the best brand in the market. But the experience was not fruitful as expected.
I wish better service and prompt action from your side regarding the same.
Thank you.
Was this information helpful?
Post your Comment