Vespa — Service center grand motors madurai poor service rendered

Address:

S Thinakaran plot no 27 Don Bosco Nagar Madurai -14 7010955529

Vehicle NO TN59CH2506 Serviced at Grand Motors Madurai
Service Invoice No :SER-SI[protected] dated 24.07.2021
The vehicle handed over for service at Service center at 09.00 am with certain complaints .The Service manager promised us to deliver the vehicle at 12.00 noon to GH Madurai. Up to 15.30 hrs no correspondence from service center and we have contacted the service center for the delivery of the vehicle .The service Manager has told that it will take at another half an hour for delivery .Finally the Delivery boy comes with bill and some of the complaints we have asked are not attended. In this era of technology, The Global Brand like VESPA is astonishing to see that service center is not communicating to customer through SMS or Voice for service completion and informing service cost and mode of payments to pay and sent the link for payments .One cant understand that the company in rudiment stage or Service center is in rudiment stage .No follow up from service center for free service and follow up after service . One have to encounter one problem or multiple problem whenever contact the GRAND MOTORS from purchase to service no piece of mind .The premier scooter selling company must render premium service to customer. In first service they told that your vehicle cover near Neck is broken, how it happens God only knows, During purchase the dealer company failed to contact my creditor for obtaining forms .After remitting full amount also they delayed delivery and supplied medium level Helmet and refused to change it for large level helmet .The attitude is not desirable by the company .