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Vespa — service center negligence and rude behaviour.

I had an appointment at 9 am for servicing. While on my way towards the service center i managed to get myself into traffic. My vehicle's tyre even got punctured and i somehow managed to get to the service center by 11 am. The service incharge didn't inward my vehicle for the service and rejected it saying that i was late. The behaviour of the service incharge was too rude. My was told to come back on monday. The reason given was that i was late and the service bay was full with other vehicles. It was a very frustrating experience.
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    Vespa Address
    Floor 4, Sr No 210, Final Plot No 72, Town Planning Scheme, Yerwada No 1, Kalyani Nagar, Pune, Maharashtra, India - 411006