Vespa — service not satisfied

Address:	600024
Website:	www.motoplexpiaggio.com/chennai/garage-service

Reference: my vehicle reg. No: tn09 cp 7506
My mobile no.: [protected]
We bought vespa vxl125 in early august 2018 from jmb motoplex, ashok nagar, chennai. We gave our vespa for first service on september 9th 2018.
When i gave the vespa we told them that the tyre’s pressure in both the wheels are getting below 10 every 4 days. That was the only problem we told. They told us to come in the evening to take delivery.
When we went, they first gave me the delivery satisfaction survey form without even showing us the vehicle. Then i asked the staff to show me the vehicle and explain what they did first before signing it. Then a boy came with our vespa and when asked about what he did, he stated he was the one who did the service. After asking him some questions like 'did you check the tyres?"etc. He panicked and called another guy who stated he did the service. When asked about the tyres he said that he checked and there was no problem. We were not satisfied with his explanation and he never stated the reason for why the tyre pressure was getting below 10 so often.
When we said i wasn't satisfied with the service and i cannot sign in the form which stated"the service was satisfying". He told that it's okay and you can take the vehicle and go. I went and checked the tyre's pressure again the same day. It was only 11 on one tyre and 18 on another tyre. I am utterly disappointed at the way the service department treated and lied to me.
I want you to take the necessary action against them or i am sorry to say this but no one will buy your vespa even if the vehicle is good as the after sales service is pathetic. Please check my satisfaction survey that i have not even filled as the engineer was interested to take the negative feedback.
However i would like to highlight here that we were very happy with the sales department during purchase of my vehicle. Hope you will take the necessary steps.