Vespa — unethical and fraudulent practices by panchkula automobiles panchkula

Address:

Panchkula, Haryana

Today we visited panchkula automobiles industrial area panchkula to take the delivery of vespa elegenta. The dealer of vespa scooters asked for payment of differential amount for taking higher model of vespa as they suggested to take this model instead of basic model decided by us, which was rs 18031. It was made very clear by the sales head that no card
Charges shall be applicable even if the payment is made by debit/credit card. Accordingly credit card was used to pay rs 18031. The finance person pressurized that you have to pay 2% additional charges as card transaction charges. It was requested many times that it is unethical as your own sales officer has confirmed that no such amount will be charged. Moreover, as we know rbi guidelines also say it as it is an agreement between dealer and merchant bank not to charge transaction charges from the customer. But the finance person was adamant and not only misbehaved but rather said that i am giving in writing on the receipt that additional amount of rs 360 charged by him are "charges of bank transaction of card" and issued receipt no 2205 dt[protected] with the mentioned remarks. He was very harsh and even threatened to lodge complaint anywhere.
Since i along with my family had to face humiliation due to misbehavior of the official. The amount of rs 18031 and card transaction charges of rs 360 total amount 18391 was swiped from our card. Also, we have not taken the delivery of the vehicle, as the finance person did not budge from his stand and charged us inappropriately, as mentioned above.