Vespa — vespa sxl 150

Address:

411040

Severe service and performance issues with my Vespa SXL (MH12 PL 7297) - Moto Italia

I had bought the above detailed Vespa SXL mobike in August 2017 from your dealer Moto Italia, Lullanagar, Pune.

The mobike worked absolutely fine for the first month, be it the looks, performance and everything else.

Then as is the routine with mobikes for maintainance and servicing, post completion of the 1st month I handed over my mobike for it's first servicing at the Moto Italia service center based at Kedari Nagar sqaure in Wanowrie/Salunke Vihar area. That was the beginning of all troubles! And since then I've been visitng them repeatedly for the past 10 months with patience and in hope that one of these days all the issues will be finally resolved and I'll have my new mobike the way it should be - perfect and shiny! Of course it never happened!

And now, finally I've lost all my patience after revisitig the Moto Italia service center again today!

From the first day since I got my bike back after servicing, it has had issues with the rear shock absorber, the rear type losing air pressure repeatedly every few days, the average and the pickup! And as futher mechanism was carried out on my mobike, the problems went from bad to worse and now worst! The rear shock absorber is so bad that the pillion rider is hurt every now and then (this was also testd with the service center personnel with me seated behind), the rear tyre issue still persists, there was some kind of noise in the front wheel to which the service center guys said that it was due to the handle being loose, and then did some repairs post which the bike's fuse started blowing off repeatedly causing loss of all electric functions, and the bike started making some weird noise in the area near the front wheel, the movement is literally jamming up making it harder to push the bike back and forth, and there is a strange noise every time the ignition is powered off!

To add to all the above, the service center response is the worst ever experienced by me! The senior mechanic says 'Kuch problem nahi hai ...hehehe, the other service executives are the most unresponsive, discourteous and filled with rudeness in their behavior (in plain Indian language, Badtameez log bhare hue hai Moto Italia ki Wanowrie service centre mein). And I very much doubt their capability in servicing the bike or handling customers.

Please provide me with a perfectly functional mobike with 'ZERO' issues, or replace mine with a brand new one, or refund the entire money I've spent on purchasing this good for nothing piece of crap.

I need a positive reponse immediately please!

Regards,
Tushar Narang
([protected])

* This bike is registered in the name of my wife Rupa Narang