Vespa — vespa vxl 125

Address:

403001

Dear sir/madam

Model: vespa vxl 125 (Grey)
Year & month of manufacture: 1/2018
Chasis no.:met0000dava026591
Engine no.: m449m3165100

This is regarding my purchase of the vespa vxl 125 in the month of february’18 at the velgee motors, panaji goa. Felicity apartments, near hotel shell top, taleigao goa, panaji, goa 403001 contact number [protected]
Ever since i purchased it i have been having issues. The very next day of the purchase the bike did not start and starts only once the choke is pulled (Until today) took up the issue at the dealer the same day but was told this will happen as the new bikes have start up issues and the choke must be pulled. Hence issue number one is still not resolved.
Next is the fuel issue, i can’t fill the tank up to its maximum level because then there is some pipe that leaks out all the fuel. I check with the dealer he tells me this. At the beginning of the purchase i was not told all this. Another issue is with the fuel indicator which does not indicate the exact fuel in the bike. Even when there is more than sufficient fuel it shows empty. So i really don’t know how i am supposed to know the fuel level of my bike. The dealer again says this is a defect of the company and vespa is still working on these issues.
In less than two months i notice that the side of the bike is been faded and after taking it to place i purchased it, i was told that it will be replaced during the servicing. But i took it earlier and got it done. But after notifying them that both sides were being decolorized only one side is being replaced. The other side now is still left to be done.
Yesterday while i was riding the bike. It stops and fails to restart even after the manual kick start or pulling of choke. Had to call the vespa on road service and after several attempts and calls to the dealer service centre, a technician arrives after 1 hour 45 minutes. Something got stuck into some pipe. I was also told that if the bike is heated up i need to open the fuel tank cause of some gas being formed.
How many issues does this bike have? The service is bad. The bike is giving me issues from the beginning as i said earlier and all the complaints are yet to be solved. The helmet as well has broken without even falling off. It can’t be replaced according to the dealer. This bike needs to be fixed or replaced. It seems like i have been given a very old piece. Kindly check into this matter and revert. A copy of this mail will be forwarded to the consumer forum. So kindly act on priority on this matter.
Kind regards
Janis fernandes