Videcon — videocon led sound not coming

Address:

Agra, Uttar Pradesh, 282005

We have purchase the Videocon LED tv in 2016 with extended warranty and we are not facing a problem that sound in the LED is not coming we register a complaint on customer care complaint number GHA[protected] where Monu name service engineer came to my house and checked the LED tv he mentioned that IC of that sound bar is faulty and in this case whole cabinet will be changed he mentioned that it will take 15-30 days to get the part. I paid the service charge of 590/-

I dont understand what kind of service is this in this customer has to wait for 15-30 days without watching TV as currenty no sound is coming this is really pathetic kind of response from videocon ... this is not at all acceptable if you are asking customer to wait for 15-30 days .

Request you to prioritize this and resolve the same at the earliest

regards/Gaurav
ph-[protected]