Video Con d2h — Deactivation of plan activated mistakenly | |||||
I had problem in setup box, i called customer care number and there was slow machine voice expecting to press 1. After pressing 1 my plan converted to sports having higher rates. So now i found 2 problems after calling customer care. I called customer care and insist to revert my plan back to base pack and they denied that its company policy and they can't revert it for at least one month. My concern is whey there is no option to change back to the base package? Why that marketing offers are there at customer line in very low volume? Why there is no confirmation like 'are you sure you want to change the package' on ivr before changing package? Please check this conversation for more details: http://www.grahakseva.com/complaints/289387/video-con-d2h-deactivation-of-plan-activated-mistakenly Was this information helpful? | |||||
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Videocon Industries customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Videocon D2H
I agree the package was changed by me but it was by mistake and there must be option to change back to the base package if I believe you are not one of Fraud companies.
Why that marketing offers are there at customer line in very low volume ???
Why there is no confirmation like 'Are you sure you want to change the package' on IVR before changing package ???
After repeatedly asking simple 2 questions you are ignoring to answer them that concludes that you are the one of FRAUD companies. So I request who is reading this be careful of this company.
Regards
Bunty
I agree the package was changed by me but it was by mistake and there must be option to change back to the base package if I believe you are not one of Fraud companies.
Why that marketing offers are there at customer line in very low volume ???
Why there is no confirmation like 'Are you sure you want to change the package' on IVR before changing package ???
After repeatedly asking simple 2 questions you are ignoring to answer them that concludes that you are the one of FRAUD companies. So I request who is reading this be careful of this company.
Regards
Bunty
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We have validated your concern about the package change and found that the subscription package was changed to “New Gold Sports pack” over the IVR on 16th May 2016 when you had called at our helpline from your registered mobile number.
Please note that the package was changed by you over the interactive voice response unit by selecting the required option ( 1 ) and there was no manual intervention from our side. As per the package change policy any package has to be subscribed for minimum 1 month i.e. 30 days. Hence we are unable to make any changes at this moment.
Warm Regards
Videocon D2H