Video Con d2h — Set top box not working

Address:

Ernakulam, Kerala, 682017

My customer id is[protected]Kochin, kerala). My videocon Set top box is not working and I have registered a complaint on 3rd November 2015. I called the service executives many times they always giving an assurance that the case will be attend and rectify the complaint within 8 hours, after completing 8 days the same has not rectified. I am not receiving any programmes for the last 1 week and still the amount is debited from my account for this period. And they are not bothered to service the complaint as I have money left in the account. Worst customer service and I would like to terminate the connection at the earliest...I am planing to escalate the matter before proper forum as i have sending emails repeatedly to there customer care but not getting the problem rectified.