[Resolved]  Videocon D2H — Activation/ service

Address:

Pune, Maharashtra

Dear Team, I was really excited when I have thought of installing D2H - HD set-up box with the kind of offer provided by your call center and therefore I have immediately disconnected my Tata Sky which I was using for last four to five years. The original offer provided by the dealer in the Pune was Rs 1800 hd + 1 month subscription free. However, the offer provided by D2H call centre was Rs 2200 Hd+ two months subscription free. Considering, the offer I have opted for D2H and finally it got installed at my place on 29 July 2014. To my surprise, my connection got disconnected on 20 August 2014 stating that there is no balance. Then I have called call centre and I have been informed that they will check and confirm the status within 24 hours. Now it is almost 4 days (96 hours) I have not received any feedback on two months free subscription. Having stated above, I have received around 25 to 30 missed calls from D2H call centre to make payment for activation. These were MISSED CALLS. I think D2H is more interested to TROUBLE ITS CUSTOMER RATHER THAN serving its customers. Also, in one of the discussion with D2H, I have been provided with a break-up of Rs 2200 as below: 1) Rs 1350 for hardware 2) Rs 150 for installation and other 3) Rs 540 for monthly subscription and 4) Rs 160 balance in my account. If Rs 2200 includes one months subscription, then how come my connection got disconnected on 20 August 201 when it was original installed on 29 July 2014. I think for D2H month is of 20 days instead of 30/31 days.