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Videocon D2H — adding combos without my wish and i cannot select my own pack online or through app

My videocon i'd.47399748 i have 3 connections (1 primary and 2 mirror) i selected disney universal bouquet - 10rs, sony happy india rs.31, colors wala hindi value rs.22, star hindi value rs.49, zee buisnees and aaj tak on all the 3 cards (Recharge amount 681 rs per month), d2h people are activating combos and packs without my wish such as diamond bengali combo, tamil combo, platinum combo, silver combo and even after correcting repeatedly with customer care it's has been changed repeatedly please take action against the persons who are changing my pack and adding combo without my wish and compensate for the losses and i only want the above channels on all my cards, even d2h customer care is not responding correctly nor can i select my own package online or on infinity app. I can provide cutomer care recordings too.

adding combos without my wish and i cannot select my own pack online or through app
adding combos without my wish and i cannot select my own pack online or through app
adding combos without my wish and i cannot select my own pack online or through app
adding combos without my wish and i cannot select my own pack online or through app
adding combos without my wish and i cannot select my own pack online or through app
adding combos without my wish and i cannot select my own pack online or through app

Complaint Status


[May 31, 2019] Videocon Industries customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear Customer (sandy240),

We regret the inconvenience caused to you. We have re-escalated your concern to the team. Kindly allow us some time, we'll ensure this gets resolved for you soon.

Thanks & regards

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    Customer satisfaction rating
    32%
    Complaints
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    Pending
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    Resolved
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    d2h Phone
    +91 97 8189 7818
    +91 91 1569 1156
    d2h Address
    Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102