d2h Complaints & Reviews

I have recharged for alacarte pack in videocon d2h. They first started my pack with one week delay.
Then they changed my plan theirself to basic pack after few days on probably 24-25 august.
When i complaint them on 1september, they send me complaint no[protected] has been resolved. When i couldnt get that pack i contact customer care then they told your plan has been changed to 199 pack without my permission and started telling me benefit of that plan.
Kindly help me to get refund of all amount of days i suffered without services and to resume the services properly again.

I got call three months back to include hd channels with one month free subscription with one month charge.
I agreed on it and they put hindi movie channel in hd.

I am asking them to swap english movie channel with hindi movie in hd for last three months but they are not doing it, arguing 15 days for last three months.
Very much frustated with videocon customer care.

They asked me to upgrade to hd then for 2 years they were continuously charging me nearly 700 per month which is high as compared to other d2h in market and also then some technician came from company and removed hdmi cable saying that my tv does not support hd but my tv technician checked and he was saying that tv is perfectly fine so without hdmi cable they are letting us watch hd and charging for normal hd platinum and they have been taking feedback which was always negative but no response or solution, i have called many times and registered complain but nothing happened then suddenly i called up to check package and their executive only suggested me gold package at lower rate which is 540 and in this package also no english movies channels are not there and i called up again to customer care but again no signs of solutions, they are the most reluctant customer care.

I'm totally frustrated with the service engineer and the call center person.

1. The call center person told that on 15th by 1.40 pm service engineer will call and may fix the problem
2. Alas there was no call
3. Today 16th i got a call from a number [protected], (Unable to recollect the name). Since i was outside and not expecting him, after returning home at 5.30 i have called him.
4. He said he will come and attend this day.
5. At 6.30, 7, 7, 30, 8 and 8.30 he does not pickup the call

Pathetic service

This is srinivas, my registered id;[protected].
I was shifted my house from maharanipeta to dwarakanagar in vskp. And lodged a complaint towards shifting of d2h. None was responded. Twice a complained this to customer care, no response is received.
Again on 14th august a made a registered complaint with and got received the complaint no.[protected]. And got the information that the problem is to be resolved with in 8hours. Even after 55 hours the complaint was not rectified.
See the possible way of resolving my complaint.

Dear Sir/Madam

VIDEOCON D2H Services, I have paid Rs.7800/- for PLATINUM HD CHANNELS ON 26/07/2016

AS PER THE PLAN VIDEOCON D2H PROMISED FOR ONE YEAR+30 DAYS EXTRA SERVICES

CUSTOMER ID[protected]
NAME :ASHA A PAI

MOBILE NO.[protected]

I am getting SMS stating D2H services will expiry on 11/08/2017 and asking me to renew.

I called up the customer care number[protected] on 11/08/2017
They have given me the SMS stating my complaint is registered and will be resolved by 10.03am of 13/08/2017

I called on customer care no.[protected] on 12/08/2017 asked why there is delay in resovling as they have wrongly calculated number of days, simply they have to provide services for 15 more days. and they have disconnected/deactivated the services.

I have waited till 3.00pm of 13/08/2017 and called again customer care no.[protected] asked for the same why no one has called or restarted the services?

There is no answer.

I want to resolve this
Why company is giving false promises?

when the case is straight and genuine why it is taking this much time?

Please look in to the matter.
If you provide me email address Ican forward the SMS receivedfrom the company.

Please treat the matter as urgent. And find the solution.

I will not be recommending the D2H services to any one.
I myself stopping their services with immediate effect.Please get me the refund of some amount in lieu of faulty promise.

Thanks & Regards
Asha

Dear sir/madam
On 2/08/17 i bought new setup box from videocon d2h through company authorized technician and from the date its not working properly. I called them continuously from 3 days but they are responding properly and and no one called me regarding the complaint. Now i"m fully unsatisfied by their service. Again they are asking 8 more days to solve the issue. Complaint numbers are
[protected],[protected] for both complaint id no one has called or visited the home. Still they sent the message your problem is successfully resolved. And new complaint id is[protected]. Kindly take action immediately

I have videocon d2h service for past few years. I have faced many problems in the past and their customer service is pathetic with rude answers. I am getting error e4-04, first the customer service hangup when asking to talk to supervisor. They are asking 200 for the technician visit, what i do not understand is why i should be paying for it. It is their responsibility to provide me with the service that i am paying. It is one of the most pathetic customer service i have encountered with rude people working. I plan to discontinue even being a loyal customer for so long as videcon does not bother to even revive our calls.

I have reacharged my videocon d2h account i. E [protected] through paytm app but mistakely i entered the wrong mobile number i. E [protected] so please refund my money to my paytm wallet. I shall be very thankfull to you.

Dear sir, mam;
I am videocon d2h user. My customer id is 6122813. My registered mobile no is [protected]. Actually my stb box not functioning well with software problem. Because of this l made complaint to the customer care services to get new set top box. They told me that it is 400rs. Charagable. I paid 400rs.in cash to the set top exchange service. But additionally they deducted 200rs. From d2h main balance for the same service. I made complaint regarding to this to the customer care service executives. They told me your amount is refund within 8 hours. They are saying the same for the last 5 days. They taken several complaints regarding to the this. But amount is not refunded yet. They are trying to convince me saying sorry for the inconvenience, your amount will be refunded within 8 hours. 5 days over but amount is not refunded yet. Please solove the problem soon

I am using videocond2h connection from last 4 years. I had complained about wire cut by monkeys from antenna on 28 june 2017, they said within 24 hours issue get resolved but no service engineer came at the point. I called again on 30 june 2017, he said complained closed. I told him to file another complained and then i called him on 31 june 2017 but today till 1 august 2017 no one came here but i received call from service engineer on 31 june 2017 to came here at 8 am.

Not at all a good service provided by d2h i want to deactivate two of my services of recording and an ala carte addon on my account 239270. Thanks
I don't want the explaination that i cannot deactivate my channels before locking period. If my problem is not been resolved within 24 hours. I gurantee i will never again use d2h services and my better dth providers like tata sky etc are available for me.

I have purchased satelite lcd model no 3201 under paisa vasool offer on 20.06.2010 from next showroom dhule (Maharashtra), first the company has sent premature redemption offer but after maturity of above bond i have sent all required documents original bond and identity and address proof at bmo dept videocon 14 km stone village chitegoan tal paithan road dist aurangabad by regd post to the above address but no any response from the above company since last 15 days

I am rohit bharti having customer id no 76971785 with registered number [protected]. Facing the problem of "signal not available" in few channels like movies, sports & news since few days so regarding that yesterday i called to customer care so from there they registered my complaint wo id: 53410738. Today in the morning one of videocon technician mr. Arjun [protected] called me regarding complaint as i was in office so directed him towards my home and rectify my problem. As he has done none of rectification work still problem was there at his presence. He was also asking for service charges without complete resolution in hurry. When my mother told the same thing just wait for some time and confirm for the rectification of problem. He immediately ran from there after getting d2h delight code from the television without any intimation to mother as she was busy in kitchen. And i was in office. Now my connection has been stopped due to service charges posted on my account without any intimation & without my problem resolved what kind of fraud's is that cheaters are working in your organisation. When i am trying to call technician he is not picking the phone what kind of looters, frauds are working in d2h. When i am trying to connect with him through other number he is abusing to me.

Completely fake company, every year you would have definately some troubleshooting and cheaters and frauds will come to resolve the problem.

Previously i have also faced same kind of problem so just coordinate my message to your service team and start my d2h connection asap. As problem is still no solution.

Thanks,

Rohit bharti
[protected]
[protected]

I have paid 1799 for d2h hd box from d2h compare website. According to gopal the antenna was to be installed till 7 pm today. The d2h compare don't provide service centre nos. For kalyan and titwala station.
The contact number with whom i spoke is mr. Gopal from d2h compare. I request consumer forums to call d2h compare for the same. Contact no.[protected]

Videocon d2h is the worst ever d2h operator i have ever seen. The channel packs are the worst and you don't get the channel you desire. The radio frequency remote they give bundled with setup box is worst than the normal remotes. The service the worst of all the things. The customer care people don't pickup the call. I have disconnected the connection in april but till date the refund didn't happen. My customer id is 20194160. Please help.

Since near about 1 year i am using videocon d2h. During new connection they told me annual connection has no relocation charges that's why i have taken annual connection with platinum hd with multi tv connection. Now when i want to relocate in the date of 11-july-2017 there customer executive told me and confirmed me you don' t want to pay any relocation charges when ever you required it will relocate within 24 hrs. Now today when i again talk to customer executive of videocon d2h they told me you have to pay the relocation charges for this issue i talk to 1st customer executive they transfer that call to supervisor and he also transfer to some other women and everyone says sorry, we will give the wrong information since you taken the connection now you have to pay the charges and we can't help you out this is company policy.
If this type of company policy running with videocon then better to do i change the connection because there is no one resolve the issue and any time they close the connection and asking for payment and you have no other choice instead to pay them.

Kartik lodh
Sr. System administrator
Ekklavya infosys
Pune, maharashtra

I had been using videocon d2h for over five years, but the product and services were quite bad. The hd remote control would malfunction after 12-18 months, i had to buy new remote after that.in june 2017, i was not able to watch any hd channels despite paying upfront for it. When i called to complain, the customer service rep. Would insist on sending a engineer and we pay for it. So every time, i have a problem for any reason be it my end or the company's, i as a customer had to pay their engineer rs 250 per visit. Tired of this harassment i decided stop using the service, the same was acknowledged with complaint no.[protected]. Since i had paid upfront, i had a decent o/s credit, which i was been told will be refunded via cheque to my residence address within a fortnight. It's been almost a month still no sign of any refund. When i contact the call centre, they keep on telling me that they will investigate and expedite the refund process.

Mr ashutosh srivastav
Videocon d2h senior manager
Baroda branch
Gujarat
India

27th june 2017

Cust id 55396035

Dear ashutosh,

Hope your doing well but you know what i am very dissapointed with the way my complaint has been handles. So i know your the senior manager and dont have time to read or attend my complaint therefore i will cut this story short and would like to remind you that i had made a recharge of 450 rs at your dealer in mira road which was succesfully done at his end but it did not get credited in my ac so i called your amazing customer service dept who ensured that this will be taken care of but then it didnt happen.

Later on i called and spoke to you, again you said that your trying to contact the dealer but he is not answerying your call so i made you speak to him on a conference line and after that you ensured me that you will personally look into this matter and resolve in 3 days and this was in march 2017. Today is the 26th of june and till date this has not been resolved and i have been following up regularly from my end. Getting thorugh to you is again a very difficult task as whenever i call either my call lands up in ahmedabad branch and sometimes it lands up in vadodara branch but to my horror you are never available. I have spoken to almost all the supervisors from videocon but still my issie is not resolved. They just promise me that i will receive a call back which never happened.

Now i am done with videocon and all i want is my issue to be resolved because i dont expect anything more than this from you and your team.

Please dont feel bad but videocon customer service is the worst service provider and the experience was horrifying. Can i alleast expect a prompt response from you on this.

Your one more victim,
Suleman shaikh

Dear sir,

I have satellite tv connection with setup box from videocon d2h.

There was no signal since 7th june 2017.

I called customer care number [protected] an i received woid[protected] vide sms.

On 10.06.2017 an engineer from mobile [protected] called me and informed that he will attend the problem in two hours time. Till the day evening he didn't turned up.

On 11.06.2017 i called the engineer again he said he will not be able to attend and will arrange someone later.

Having i lost my videocon service since last 5 days, i called again the videocon d2h customer care [protected]. A gentlemen replied that your problem vide woid[protected] has been closed and you have to lodge a new complaint. It is surprising me that how a complain can get closed without attending.

Very poor response the response received from videocon d2h representatives are very poor.

It may please be noted that i am getting several reminder calls when i recharge is not done. At the same time when complaint is lodged response is very poor.

Now i lost 5 days of viewing. Videocon d2h has to extend atleast 5 days due to the delayed service.

Look forward to hear the assistance from you.

Thanks & regards,
R. Rajendran
[protected]