Videocon d2h — channel is locked by d2h

Sir mai Arvind Kumar Singh customer ID[protected] meine date 22/3/19 ko apna pack create kiya tha 292 ka par abhi tk home channel ke alwa koi aur channel nhi show kr rha h aur day by day paise kat te ja rhe hai .Hmne phle bhi complain kiya tha d2h par abhi tk koi acton nhi liya h d2h company ne sir unhone ne channel lock kr ke rakha h jiskeliye WO hamse 200 service charge lenge jb ki hamare d2h cable me koi kharabhi nhi h aur na hi koi error show kr RHA h, sirf advertisement channel Aa RHA h TV par aur d2h customer care Ka no. Bhi busy batata h jaldi call nhi lgta .sir pls help me