Videocon D2H — channel update & customer care service

Address:

Rajkot, Gujarat, 360005

Dear trai,

I am a videocon d2h user with customer id 33969440 & my last complaint no.[protected],
Since from last 3 years, i am facing no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions & selection of channel in website.
Last 3 months compliant regarding channel remove and add & last 12 days
I visited videocon website so many time with 40 times otp and then start my login but if i select channel and update then massage created for thank you and revert back shortly but still date no any response form there, also i compliant there customer care service via email id'[protected]@d2h.com, but no any solution form service provider,
But to which they are not replying. These kind of issues happened in the month of december'18 also & i continued their services on their assurance of clean services in future but to my disappointment it has happened again

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it. And website of vidoecon is very bed, bundle and not eco friendly,

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella.

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.