[Resolved] Videocon d2h Connection — about transfer my recharge amount in my connection

Nidhi sp

from Batala, Punjab

Address:	Jaipur, Rajasthan, 302020
Website:	www.consumercomplaints.in

Dear sir,
I m very sorry to say that i m fed up with videocon customer cell executives, as from last 7 days i m continuously called and drop mails but still problem is not resolved..
Actually i had recharge my old account of videocon d2h by mistake, which was closed last 4 years instead of my new hd videocon connection.
I already send all required things which the ask me on mail and proofs also
. My service request number[protected] and[protected].
Its my bad luck to have videocon connection.

Plz reply as soon as possible.
Thanks

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Nov 17, 2018

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Videocon Industries Customer Care's response Dear Nidhi,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Oct 10, 2018

Videocon Industries Customer Care's response Dear Nidhi,

Thank you for writing to d2h. We regret the inconvenience caused to you. Further, we would like to inform you that we are eager to resolve your issue hence we request you to provide us correct recharge Transaction / Reference ID to address your concern on priority.
If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible. For details of all our products and services, you may visit our website www.videocond2h.com.
We endeavor to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.

Warm Regards,
Videocon d2h Team