Videocon D2H — d2h - re: worst customer service[protected]

Address:

East Singhbhum, Jharkhand, 831012

Dear sir,

Request your kind help on below complaint, it has been 1 month without any resolution.

Please remove the activated channel topper which we have not agreed or activated from our end.

Regards,
Customer id :[protected]
Phone - [protected]

From: tariq obaid
Sent: tuesday, february 5, 2019 10:32 am
To: '[protected]@d2h.com'
Subject: re: worst customer service[protected]

Nikhil,

For your information we never contacted customer service for such request and also never received any call form your side for same. All of sudden if anyone activating the service without our consent cannot be accepted.

Please send the call recording or email doc where we have asked for such activation if you say that it is with customer consent.

Humble request to stop cheating and harassing people, also you did not answered my other concern mentioned in the email :

Previous email :

I raised a complaint on 15th jan 2019 about incorrect activation of a channel which i came to know while doing monthly recharge when the system ask me to pay more. What took you so long to resolve the issue?

I have tried contacting customer care 3 time thereafter registering the complaint however no resolution provided.

Today i contacted customer service following up my past complaint, however the call was disconnected saying that they are transferring the call to senior member who will take this up.

I called customer service 3 times today but all the time i was on hold for about 15 minutes saying that they are trying to transfer the call to senior member who will look in to the complaint.

However the call is being disconnected all the time. How about these issue which i faced when contacted you customer service?

Google customer service if not known by you guys.

Regards,
Customer id[protected]
Mobile : [protected]

— original message —
From: [protected]@d2h.com [mailto:[protected]@d2h.com]
Sent: tuesday, february 5, 2019 10:19 am
To: tariq obaid
Subject: worst customer service[protected]

Dear khalid,

Thank you for writing to d2h.

We would like to inform you that your complaint regarding "complaint against agent" issue has been resolved. We have validate your concern and found topper tv channel was activated with your concern.

Hence, we would also like to inform you that you are not eligible for any down time wavier for this complaint.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website https://www.d2h.com

We endeavour to provide you with the best tv viewing experience. We value your association and assure you of our commitment to serve you better.

Warm regards,
Nikhil kumar jha
Customer care
D2h

Note: - you can also call our customer care helpline on +91 [protected].
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Hello team,

I raised a complaint on 15th jan 2019 about incorrect activation of a channel which i came to know while doing monthly recharge when the system ask me to pay more.

I did paid more at the moment which was additional rs.50-60 as i was not getting option to pay my regular monthly recharge amount rs.219.

I contacted customer service raised a complaint about incorrect activation of a channel with complaint number[protected].

I have tried contacting customer care 3 time thereafter registering the complaint however no resolution provided.

Today i contacted customer service following up my past complaint, however the call was disconnected saying that they are transferring the call to senior member who will take this up.

I called customer service 3 times today but all the time i was on hold for about 15 minutes saying that they are trying to transfer the call to senior member who will look in to the complaint.

However the call is being disconnected all the time.

Such a poor customer service, where a customer has to invest lot of time to ask a simple question or just to follow up on a small issue and at the end it is not resolved.

No courtesy shown by the agents on the call where i did mentioned that i have been disconnected twice, please do not disconnect this time but in vain.

With such service i felt rejected and this kind of service will leave me to bad word of mouth advertising about this service provider.

I am still not sure if my issue will be resolved, and also with this new trai rules i have not been informed or given much help to exercise the same.

Regards,
Customer id[protected]
Mobile : [protected]