d2h Complaints & Reviews

Hi there,

I am videocon d2h customer for more than 3 years and facing multiple service issue from videocon d2h service provider.

Please resolve mentioned issues.
1. I have submitted successful request to migrate new package as per trai rule from videocon d2h site. However the selected package is not getting reflected in my account.
2. For this issue i am trying to reach their customer care multiple times in last 2 months. Customer care executives are just transferring calls here and there.
Finally they are disconnecting the call without providing solution.
3. I received one call from d2h customer care executive on 8th mar and they have confirmed my d2h account has been upgraded with new package, however requested packge and channels were not reflecting into my account.
4. In one call customer care rep registered my complaint for this issue with complaint #[protected]. Customer care has marked this complaint as resolved without providing solution and without confomration to me. This is plain cheating to end users
5. Around june 2018 i have raised request to stop service o[censored]sb recording from my account, however they have not stopped this service and i am paying for this serivice without use that from more than 6 months now. I want refund of my money for this service from june 2018 onwards.

I am paying more money on unwatched channels and additional unused services. Please stop cheating customers by providing such bad service and repay me for the additional charges your taking from me.

Thank you.

Best regards,
Somnath

Respected sir,

I wanted to complain against videocon d2h. My id is 80383397. I called [protected] many times, but the number was busy. I have been trying to contact a human being there in videocon call center but if someone would pick a call he/she would transfer the call by saying that this is not the concerned dept. Please let me know whom to contact as these blood suckers are not help full at all. They are charging good amount of money from millions of consumer and making hay but if you ask them to provide services they will pass the bug.

They say that trai has created the situation. I have been trying to contact them for last 2 months, but every time either the number is busy or the person would transfer the call.

Regards,
Devendra

I am facing tough time with Videocan d2h. They are unfriendly service and their customer care no always busy. If connected the representative hold a call long time and disconnected.

My customer ID[protected]. Snice two months gone my problem not resolved.

Trai has to take tough action against Videocan d2h. They cheating the customers.

Customer id[protected]
I got new setup box installed with payment of rs. 2000/. I was informed that the connection will remain till nov. 2019 and still i had balance of rs 700.
However, suddenly my d2h got disconnected with message to recharge it.
My balance is also showing as zero.

It's sheer cheating.

I am in calling videocon d2h customer care since 2 days but they keep call on hold for 15 mins then automatically disconnects it.

I am harrased by their services.

I am using d2h-videocon dish tv for more than 4 years.
As per recent trai guidelines i requested channels of my choice in last week of jan 2019. But they have not given my channel of choice and imposing thier choice of channel.
I agreed that 25 dd channels are mandatory and remaining 75 is our choice.
But i called them more dozen times and one taking my request and they said that what ever the channel they have given authorised by trai.

For example i can see more that 50 channel which is not my choice in the merawala plan. These channels are telescoping channel which i am not requested.

I requested them to give me authorization to select my choice of channel.
But unfortunately neither their website is working and app is not working properly. They will even take complaints right from feb-01-2019.
I think they are purposefully doing this. As a result i am forced to pay more than 100 rs per month additionally. I make a complaint of this loot in national consumer forum also but all india is ram bharose now.
Hence i request to audit their website why the website is not designed customer friendly. Why customer is unable to select channels.
Also purposefully the bouque activation access is disabled to customers to exploit customers to take more money.

My videon con d2h account number is[protected]

Hence request to audit this d2h and also all other dish tv service providers and make sure the fruits go to all indian citizens.

If trai doesnot know how to do it or implement the please reach me on [protected] or [protected]@gmail.com. Definitely i can support on this issue.

Kindly request to forward this complaint to either minister concern or secretary so that this issue can be addressed as this can address the exploitation of cable tv provider.

Thanks regards bhagwan katara

D2h vediocon dth service - seriously wrong

Customer for last 5 years and i found d2h customer service lacking.
Since last 2 weeks i have made several calls to customer care and sent mails requesting for activating channels i have selected under"merawala"option. But no response

Cust id[protected] recharged with rs.367, balance rs.2152 amount paid

Complaint registered and engineers are not attending and closing the calls without attending.

Something seriously wrong with d2h customer service support.

Dear sir / madam,

I am totally disappointed with airtel d2h service, after selection my own channel, i have scans the qrcode and send msg to my airtel operator, i got sms from them once your new package update will inform you through msg, i have send around more than 100 sms to activate my plan, again &again i am receiving same msg from airtel operator. This was happens from last 15 days.
My registered mobile no with airtel operator is : [protected]
My id is : [protected]

Airtel one of the cheater company which i feel. Last 7 days i have done 3 time recharge of 200 rs. After 3 days they deactivated my plan. And got sms kindly recharge at list 200 to activate your plan.
Airtel d2h service activated automatically 900 rs plan to me.
Kidly do the needful.
Thanks with regards,
Tej dubey

The box is working erroneously. Shuts off every 5 mins.. there is no support system. Website doesn't work. Toll free no. Has no response. Though I recharged with 450 for diamond pack. Half the channels are not working. It's really frustrating. Also the recharge gets suddenly over. Though the recharge is done for one month. Though recharge is done. The balance is suddenly 0. We are unable to log any complaint or get any support from the company. Even we are unable to select the packs a l Carte as they mention on website. As its not working.

I pullareddy y my videocon d2h id is 28199721. And i was charged upto 2020 for the long duration but now i am not able to watch the channels. When l am approaching to dealer he saying that you need to recharge as per the new rules. As per the troi rules and regulations the channels should not be disconnected. So please make the solution.

Thanks. And regards. Pullareddy y

For the last several days i have been trying to recharge under the new dispensation of TRAI but despite several attempts there is no success .
After making selection of a-la-carte channels, the website asks to press the submit button . Then the screen flashes ' Your submission has been made successfully and we will get back to you ' . Matter ends there . Total silence .
Efforts to reach customer care over the phone also result in frustrating failure .
No response to email request either .

I have 2 videocon d2h connections in my house & the details are given below.

Customer id[protected]
Smart card nos. [protected] & [protected]

I wish to select different channels in both these connections. However, when i am selecting a channel in my primary, by default it is getting selected in my second connection also.

The company is really cheating me by taking money for both connections. I contacted their customer care & written mail to nodal office but still not resolved the issue.

Kindly help

Krishna kumar
[protected]

I tried two times to create the channel pack first time they disconnect my d2h id so i cant create my pack and customer care have no solution for this now today i create packs but no action taken still and customer care pick calls after 30 minutes and disconnect and the combo pack made by d2h you can easily select and pay but for my own pack no response.

T

Customer id: 42348987
Old rtn : [protected]
New rtn : [protected]

Truly worthless service.

Firstly their customer care numbers are never into service, secondly if they come into service they never talk to customer.

I request you being a reputed company don't fool the customers.

Please change my rtn and please do plan something of your customer care numbers and portal.

Hi,

This email regards to videocon d2h services
Customer id : 89079645
I am been facing issue from feb 2019 in family we have 3 connections and we have paid for 6 months and after trai regualtion act service is provided from feb 3rd 2019 and overall i have lost 6589/- rs which i paid in advance for which service is not provided, as said above from feb 2019 i have no d2h service at home for all (3) connections. This videocon looting customer money from customer from feb 2019, when ever i try to reach customer care
[protected]
[protected]
[protected] (Sms)
Service lines are busy not reachable.

Since this i have lost amount as well as my time.

I request some to looking into this and address the issue.

Thanks in advance.

Good morning sir, my name is daramukkala visweswara rao and my videcon customer id is[protected], as my laste date to recharge my account is 13-03-19, i had done recharge on 12-03-19, but till today the service has not been activated and if i call to their service numbers no response and i am irritated and suffered a lot because of videcon d2h management and i request you to please solve my complaint

Videocon d2h tv channels stb does not working within the warranty period, but i made so many times with their consumer number they are not picking up my call, one they had received but she told after one hour you may call like, after that they did not picking up my call.

Please change my stb

My customer id[protected]

My mobile number [protected]

R. Senthilkumar

The process o[censored]ploading ones choice of channels is almost not working. As per trai directive, d2h should have allowed to select broadcasters pack but d2h is not allowing to select broadcasters offered packs. I had no option but to select d2h offered packs, which is not my 1st choice.

Since last few days my pvr (Recording facility) is deactivated which i have been using for the last 7 years. The reason not known to me. I have tried to restore the service and contacted d2h helpline atleast 15 time with no result.

My Consumer ID[protected]
My Registered ph. no.- [protected]
I recharged my D2h a/c[protected] on 18th Feb. 2019 at 10.05.31 pm but till
today that Rs. 200 is not added in balance. I am attaching the successful
transaction e-receipt in this regard for your consideration.
From 18feb2019 2205hrs a sum of Rs. 200 only is not reversed in my d2h
account. If d2h has already reversed that amount at least provide me a
valid proof so I can forward that proof to my bank for futher processing.
I had word with many off roll-on roll employess of d2h in this regard but
they all did same fake commitments, they were just doing formalities-- no
one was serious or I can say they were enjoying all these.
I have already produced the CC avenue d2h's successful transaction receipt, my bank account statement as a proof but D2h never produced any proof that they reversed that 200/- or not received 200/-.
I also have an email from their call center supervisor Mr. Mohd. Amir that D2h has received 200/- from my side but now they people are neither reversing that amount in my bank account nor updating in my d2h account balance.
following complaints done by me in this regard to d2h employees--
complaint no.[protected]Mr. Abhishek nanda
complaint no[protected]Ms. Pratibha yadav
they never provided any solution to my complaints; even their so called on roll employee Mr. Narpat singh delivered fake commitments and treating like he does not care anything.
For this 200/- I have made 107 calls on D2H's useless customer care nos, waited for almost 430 minutes, talked for almost 210 minutes, each and every conversation is recorded, again and again I repeated same concern to different-different executives, sent email 11 times, ...(I SHOULD GET COMPENSATION FOR ALL THESE) but still I am not getting proper resolution WHICH IS MY RIGHT.
I don't know you are aware or not but if you check online complaints there are tons of complaints you will found about D2h's poor services; D2h's helpline nos. are not working, executives are totally unknown and illiterate of consumer policies/latest updates or may be pretending and senior officers are good for nothing.
When a service provider company has tons of consumer service related discrapancies why our government is not taking any serious action on it?videocon D2h's license should be cancelled immediately if they continue such type of ridiculous and pathetic services to consumers.
I AM D2H's CONSUMER AND I AM AWARE OF MY RIGHTS. IT'S D2H's MORAL DUTY TO PROMPTLY RECTIFY THE DISCREPANCIES AND SERVE BETTER.
Please look into this matter as soon as possible and provide a rigid solution.

Sincerely,
Kovid dave

Addresses, email id's and contact nos.
1st address--Dish tv India Ltd.
FC - 19, SECTOR 16A, FILM CITY,
NOIDA, UTTAR PRADESH, INDIA.
PIN CODE – 201301
2nd address-Dish tv Nodal officer, Plot No. 1, First Floor, Shekhawati Complex, Mitra Colony, Near Khatipura, Above ICICI Bank, Jaipur, Rajasthan, Pin – 302012
3rd address- Dish tv Nodal officer, Plot no. 306/307/308, 3rd floor, Gomes defense, near Vaishali circle, Vaishali nagar, Jaipur Pin-302021
Email id's-narpat.[protected]@dishd2h.com, [protected]@dishd2h.com
Nodalofficer.[protected]@dishd2h.com,
CircleCoordinator.[protected]@d2hdesk.com,
CircleCoordinator.[protected]@d2hdesk.com,
Mumbai.[protected]@d2hdesk.com,
[protected]@dishd2h.com
Contact Nos- [protected], [protected], [protected], [protected], [protected], [protected]

I have renewed my account but, channels are not coming. I tried customer care number too but they are busy and not able to respond my calls. Balance is showing in my account buy channels are not coming.They are showing this thing that it's not a part of your subscription.. Please help me with this.

Thanks

I created my own package which includes hd/non hd channels and recharged account with required balance. However, i still cannot see hd channels.

I already sent couple of email to there customer care, but no reply from them yet. As far as customer care calls are concerned, they are not answering call from any customer.

Now issues is not only about paying for services and not using fully but also about time that is wasted in trying to contact d2h customer care staff.

Its really frustrating!!!

Recharged the account on 3rd march, 2019.