Videocon D2H — d2h recharged amount refund pending

Address:VERTEX SECURITIES LIMITED, OPP CHAITHANYA EYE HOSPITAL, KESAVADASAPURAM, Thiruvananthapuram, Kerala, 695004

Unfortunately i have recharged excess amount through my atm cum debit card number [protected] on 10th august 2019 and they informed me that they have reversed, refunded the excess amount rs 9, 735/- to my debit card, rupay card on 12th august 2019 at 2:35 pm with reference number [protected]. But this particular amount not yet received back to my vijaya bank ac [protected] with ifsc code vijb0002051. Kindly cross verify this particular amount rs 9, 735/- and reference number [protected] and refund to my bank ac.
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Videocon Industries customer support has been notified about the posted complaint.
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Dear Customer (rejiraj),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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