[Resolved] Videocon D2H — deducting balance unnecessarily

Pawan@001

from Shikohabad, Uttar Pradesh

Address:

Thane, Maharashtra, 400605

Sir,
my id is 14050730 and I have recharged on 1st june. My channels were not working so I called service engineer, he make channels proper working and I paid him ₹200.
Today 3rd june, my channels are stopped. As per customer care I have not paid the service charge to the service engineer thats why my service have been blocked.
Sir, I want to file an complain agaist that engineer named Krupal. Beacause he lied and doing some kind of fraud. And this is not the way to satisfy your customer.
Its their fault not mine, then why should I get trouble.

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Aug 8, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Jun 03, 2019

Updated by Pawan@001 My recharge amount was ₹100/

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Comments

Passi123

from Mumbai, Maharashtra

Plz change my registered moboil number name : Rajinder pal customer id :[protected] old moboil number : [[protected]] new moboil number : [[protected]] thanks

d2h Customer Care's response, Jun 6, 2019

Verified Support

Dear Rajinder,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format. RTN New RTN to 566777 or 9212012299

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Pawan,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or correct customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Pawan,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Pawan,

We would like to inform you that your account has been recharged with Rs 200/-. Kindly let us know if you need any further assistance.

Thanks & regards