[Resolved]  Videocon D2H — Even after 18 days complaint not resolved

Address:

Mumbai City, Maharashtra, 400099

As I don't know whom to contact to get issue resolved with VideoconD2H I am writing here. My customer ID: 54265654 I have 2 videocon d2h connections at home. For one of the connections I have logged a complaint through their call centre on 12th October 2015. Till date(29th Oct 2015) the issue not resolved. Initially they logged the complaint for the 2nd connection which was working fine. Then the engineers visited refused to repair the connection as it is for the other connection. I contacted the customer service. They said, to cancel a complaint it takes 7 days, and I can log a new complaint only after 7 days. In spite of my request saying that it is for different connection, one senior person told me(over phone) that I have to wait 7 days to log another complaint. I waited and logged the complaint. The engineers came and replaced the set top box, which they said will start working after 24 hours. That worked for about 4 hours and went dead. Again tried contacting customer care. Many times, they said they have recorded the complaint, but they have not logged. Such tricks the customer care executives play with the customers. Ultimately even today(29 Oct 2015) the issue did not get resolved [17 days passed]. I would like to know whom I should contact to get the issue resolved. Unfortunately I have subscribed for 1 year, and hence I can;t shift to another service provider. Now waiting for the subscription to expire so that I can shift to another service provider.