Videocon d2h — fraud with me

Address:	Paschim Medinipur, West Bengal, 721305
Website:	Videocond2h.in

My d2h customer id is[protected] i have selected a proper plan according to trai guidelines. But i did not get any confirmation on that nor the plan is implemented by videocon. Still, they are charging me as per old plan (Super gold) but i am not able to see channels as per old plan or as per new plan. I am not able to open the videocon website and register a complaint also.
I have tried to contact them on their customer number but the number is always busy or not reachable. They are providing a very bad service. Please take serious action against them.