Videocon D2H — Installation of setup box

Address:	560024
Website:	www.videocond2h.com

I have shifted my house on 1st of may i have requested to videocon customer care to send a service engineer to reinstall my existing connection. I have clearly mentioned my new address, existing mobile number and an alternate number. Despite calling customer continuously for 5 days my problem was not yet resolved. One service engineer called and said he will come in ten min post that i have called that engineers mobile number for more than 30 times. Every day i am calling customer care person post that he will transfer to his supervisor he will apologise and say by day end he will fix the problem. But nothing has happened yet.

My customer id is 92467750. For past 7 years i am using videocon i think people who are using videocon now has to question their are bunch of fools who does not know time value and value for word.[protected],[protected],[protected],[protected],[protected],[protected], 42610793 these are the long list of complaint numbers which i have given.

I myself working in a service industry we have a tat for every complaint which we receive but these people does not bother about anything.

First of all it takes a hell lot of pain to reach customer care you have to be on hold for more than 15 minutes on top of it every day i am calling these guys 4-5 times.

Today one person called me from the number [protected] saying his name is fayaz and he is a manager he took the service engineer on concall to fix up the issue. Service engineer on face of it he is telling that he cannot come. Manager can take what ever action he wants to take.