[Resolved] Videocon d2h Limited — Dish Antenna Signal not working --- recurring problem no permanent solution

Rajds

Oct 14, 2021

Website:

www.d2h.com

My customer ID[protected]

I am using Videocon DTH for more than 8 years now. About 5 months ago all the components including Dish Reflector, LNB, HDMI Cable and Remote Controller as per the D2H technician recommendation. He has charged Rs. 4, 500/- for the entire service activity including Relocation charge (for changing place from one corner in the terrace to other). Later I have understood that Videocon Record of above activity carried out by their Service Technician. The total expenses incurred was more than if I opted for new connection. For few weeks the signal was good.

Nowadays, I am frequently experience NO SIGNAL issue in the connection and had to raised complaints to D2H frequently. In the span of last two month, I have raised two complaints. Every time only temporary solution is provided by the Company. And every time visiting, they are charging Rs. 200/- service charge. Now also I have signal issues and the service visit was made by Service technician on 10th October 2021.

The customer care service is also not working properly with VRS not properly transferring calls to back-end customer service executives.

I am looking for the permanent solution for this recurring issue.

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Oct 16, 2021

Complaint marked as Resolved

The faulty Bolt has been replaced and connection has been reinstated. Thanks for the support from D2H.

d2h customer support has been notified about the posted complaint.

Oct 14, 2021

Updated by Rajds D2H technician called just now and instead of fixing the signal issue, he asked Rs. 450/- for dislocation charge but actually I am not relocating.

Oct 14, 2021

Updated by Rajds Request / Complaint No from Dish Care Centre[protected]

Oct 15, 2021

Updated by Rajds My complaint is not resolved yet. I want Videocon to take back all the electronic component and hardware & return my deposit money Rs. 4500/- so that I will the freedom to choose other service provider.

Verified Support

Oct 16, 2021

d2h Customer Care's response Dear Rajkumards,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Oct 16, 2021

Updated by Rajds Thanks and I got response from D2H service

Verified Support

Oct 17, 2021

d2h Customer Care's response Dear Rajkumards,

As per the confirmation received from the service team, your signal-related concern has been resolved now. We request you to please check and revert if the issue still persists.

Thanks & regards

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Comments

Suchandra Nag

Oct 21, 2021

My name is Suchandra Nag, staying in Bharuch, Gujarat, my customer ID[protected]. I am using Videocon DTH for more than 8 years now. About 2days ago, I was registered complaint for no signal was came in my TV . Their customer care had give ensure me that their service technician approach my house within 24 hours. Later I have understood that Videocon Record of above activity not carried out by their Service Technician. The total harassments faced by us because I am living in very remote place and here is TV is only a recreation devise to me.

Nowadays, I am continuously experience NO SIGNAL issue in the connection and had to raised complaints to D2H frequently. In the span of last two days, I have raised two complaints. Every time only temporary ensurance is provided by the Company. . Now also I have signal issues and the service visit was not made by Service technician . Suchandra Nag. RTN no-[protected].

d2h Customer Care's response, Oct 22, 2021

Verified Support

Dear Suchandra,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care's response, Oct 23, 2021

Verified Support

Dear Suchandra,

As per our telephonic conversation, you have confirmed that the signal-related issue has been resolved. Do get back to us if you're still facing any issues so that I can assist you accordingly.

Thanks & regards