Videocon D2H — Monthly recharge amount of Rs 450 increase to Rs 526 without my concern

Website:www.d2h.com

This Grievance is related with VIDEOCON D2H DTH Service provider. My Customer ID is 30680532 and I have 1 Primary & 1 mirror connection. I had been continuing monthly recharge of Rs 450 since 4-5 months for my 2 connections. Since yesterday morning my family with 2 connection (Primary + Mirror) users have not been viewing any TV Channels due to nil recharge amount, which happened due to VIDEOCON D2H tele calling agents wrong activation without my permission of Rangmanch channel (Channel 214) on 17.12.2020.
AS per communication with me on that day 2 times, it was finalized that in Primary connection only KIDS ACTIVE channel will be there @ Re1 for 1 month and no Rangmanch Channel 214 will be activated in any connections. But as per the situation it seems that wrong activation was done from their end and due to that my next recharge amount (for both connections) has increased from Rs 450 to above Rs 500 amount.
I made 3-4 written complains via email on 2.12.2021 to till today morning with verbal communication with mr Paran Ahluwalia, from Delhi Sr Officer, on yesterday and many times with customer care executives but their behavior disappointed me with mental harassments.
Therefore, I would request you to Please do the needful asap so that we can view TV channels at the earliest with credit of recharge amount wef 5.1.21 to 7.1.21 dates (as as per last recharge on 9.12.20 of Rs 450, my next recharge date calculated 8.1.21) and Monthly Recharge amount would be Rs 450 for both connection. I have voice recording with communication Mr Paran Ahluwalia where he told will check the voice recording on 17.12.2020 and call back accordingly but no call received yet. and moreover customer care executives are not cooperating with me to resolve the issue.
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d2h customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2021
d2h Customer Care's response
Dear Customer (sumanr_ess),

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
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