Videocon D2H — no pay channels being telecast since 4th feb 2019 after introduction of trai new rules even after collecting subscription amount

It may be kindly noted that we have subscribed to Videocon D2H services HD connection since last 4 years. Post introduction of TRAI new rules wef 1-2-2019 we are not getting any pay channels even after paying monthly subscription charges. My subscription was renewed for a month from 26012019. Now I am not getting any pay channels and also not able to select my choice of paychannels as per TRAI either on their website which isn't functioning properly nor at customer care where you don't get any kind of response if at all your phone gets connected. They say technical issues and doesn't even tell when it can be rectified. THis problem is not restricted to only me but to entire D2H subscribers across country... They are collecting subscription amount and cheating all by not giving any channels ...TRAI and Your forum must immediately take action My email id is required is pradeep.[protected]@gmail.com.