Videocon d2h — Pathetic customer service

Address:	Thane, Maharashtra, 401107
Website:	www.videocond2h.com

Mr ashutosh srivastav
Videocon d2h senior manager
Baroda branch
Gujarat
India

27th june 2017

Cust id 55396035

Dear ashutosh,

Hope your doing well but you know what i am very dissapointed with the way my complaint has been handles. So i know your the senior manager and dont have time to read or attend my complaint therefore i will cut this story short and would like to remind you that i had made a recharge of 450 rs at your dealer in mira road which was succesfully done at his end but it did not get credited in my ac so i called your amazing customer service dept who ensured that this will be taken care of but then it didnt happen.

Later on i called and spoke to you, again you said that your trying to contact the dealer but he is not answerying your call so i made you speak to him on a conference line and after that you ensured me that you will personally look into this matter and resolve in 3 days and this was in march 2017. Today is the 26th of june and till date this has not been resolved and i have been following up regularly from my end. Getting thorugh to you is again a very difficult task as whenever i call either my call lands up in ahmedabad branch and sometimes it lands up in vadodara branch but to my horror you are never available. I have spoken to almost all the supervisors from videocon but still my issie is not resolved. They just promise me that i will receive a call back which never happened.

Now i am done with videocon and all i want is my issue to be resolved because i dont expect anything more than this from you and your team.

Please dont feel bad but videocon customer service is the worst service provider and the experience was horrifying. Can i alleast expect a prompt response from you on this.

Your one more victim,
Suleman shaikh