[Resolved]  Videocon D2H — Pre expiring of my plan and no resolution of my complaint

TRAI,

I am a videocon d2h user with customer id[protected]. Since last 2 months, i am facing many issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions and not resolving customer's complaint even after deadline.

They disconnect the call in between the conversation due to which My whole day was wasted. I had to call from morning to evening to get my problems resolved.

Fresh incident is regarding my recharge of rs. 257 on 3rd of September, 2020 for which i should get services for 30 days but they have deducted 5 days without my consent. Now we are bound to watch black screen on our TV set even after paying them in advance.

Again i have complained more than 10 times via email but they are not responding. These kind of issues happened in the month of August also & i continued their services on their assurance of clean services in future but to my disappointment it has happened again. Very shamelessly they say " aage se apko asuwidha ka samna nahin karna padega" . Even after getting 2 complaint numbers, they have not looked into the matter . Their service is extremely poor and not customer friendly .

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Most of the times, call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & dish.
Very very disgusting service they are providing.

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.