Videocon D2H — Refund of amount rs.8000/-

Yashavanth Malleshappa

from Bengaluru, Karnataka

Address:

400102

Dear concern, Already I told them that you people are giving us a Duplicate piece for us then you will tell to buy a new one. Later we will come to know both are Duplicate & Fraud Co., The thing is first we installed Model HD 2244-RF, it was superb but it was not working for our LED unit Clearly. I called more than 10 times to the company manager, service person, & all but not good response..later according to them we installed another model 4K-4001-UHD that remote is not working at all. The service person told that you have to go near to the set top box and operate for this model. After taking the second model Company people, you people took our older one that too in a free of cost & you will sell for another customer. Totally you people are misguided for us & cheated us. I request you that I don't want your product, please take back your product & reimburse the amount at the earliest. Regards M.Yashavanth [protected](mobile) Shimoga

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Comments

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dear Yashavanth,

Please share your Customer ID with us, so we can assist you further.

Warm Regards,
Videocon D2H

narendra_kadam

from Mumbai, Maharashtra

Dear Sir
Recently my Videocon LED TV JB32FM-B1A[protected] required repairs.
I registered my complaint Call. No. PUN[protected]
The service center sent a service engineer who inspected the TV and said that the TV would be required to taken to service center as the mother board was faulty.
The TV was then taken to service center and repaired with assurance to return my TV in three working days. However the TV was returned to me.
After one month, I had personally contacted and discussed the issue with Area Manager and Regional Manager. They assured me of penalizing the service center and return the repaired TV as soon as possible.
I received my TV in working condition after two months in service center.
I was asked to pay bill amount Rs.5900/-. Service center refused to give a proper bill receipt when asked for. The Area Manager has assured me rebate in the bill due to delay. I have not made payments due to this.
The service center employee on 30.12.2015, entered into my home forcibly in my absence and removed the motherboard. I was on duty and when called refused to talk to me. However after some time he talked to me and fixed back the motherboard in the TV when i assured them of making payments.
I am reporting this to appraise you about this incidence.
Requesting you to kindly look into the matter and reply.