[Resolved]  Videocon D2H — Regarding complaint not resolved and wrong commitment from videocon service representative

Address:

New Delhi, Delhi

I am Rohit bharti from New Delhi and my customer id : 76971785 and contact no [protected]. last week i registered a complaint no.[protected] regarding set box not functioning only switch light appears. Initially that i had a chat with videocon call centre service representative they told me the procedure of changing the set top box and replacement with HD set top box and that time they commited to change the box, assured that i can take the the faulty box.But service engineer refused to change the box with same condition till the confirmation and without any confirmation he given feedback that i am not giving the service charge. After his visit my box switch light is not working which was working before his visit and he didn"t specify the reason of troubleshooting and now he is not picking my phone and videocon service centre has dropped me the message of problem resolved so please do the something on priority bases and take some action against service engineer Amit ([protected]).