Videocon D2H — regarding discontinuation of prepaid long term tv package

Website:

videocond2h.com

My videocon d2h customer id is[protected]name k. Muralidharan nair. I had originally subscribed for hd omni pack on 25 nov 2018. (With additional 3 free malayalam top up/add on channels). My pack was valid till 15 dec 2019. I had also paid the subscription amount rs. 5000/- for one year in advance. When trai new order was announced, i called their cust care and requested them to continue with my existing pre paid omni hd pack till its validity. They told me to wait till activation of trai order and will let me know.

Now i see that they have discontinued most of my old available channels, including hd channels which i was getting in my hd omni pack. Trai has issued instructions that long term subscribers can continue with their existing packages till its validity period is over. This is also announced on tv screens every now and then. Then how can they discontinue my existing long term plan after taking full payment of rs. 5000/- in advance for one year

I request you to instruct videocon d2h to obey the trai order and immediately restore my existing hd omni pack with all existing channels till its validity period. Thank you
Yours sincerely,

(K. M murlidharan nair)
Mob - [protected] / [protected]
Email : [protected]@gmail.com