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Videocon D2H — service engineer also not visiting to solve problem, videocon d2h company closing complaint without solving my problem

My name is afzal sk, customer id[protected], i have purchased new videocon d2h set top box on october 27, 2019 which is under warranty period, but the new box is not turning on so i'am complaining from october 28, 2019 to till november 16, 2019 more than 6 times to the videocon d2h official customer care mobile no [protected] they are taking complaint but the service engineer not visiting to my home to solve the issue but customer care closing complaint without solving my issue, so my issue is that they are not giving service to me, i want my service or i want my money which i paid to get videocon set top box. Iam very disgusting about their service, please solve my issue

service engineer also not visiting to solve problem, videocon d2h company closing complaint without solving my problem
service engineer also not visiting to solve problem, videocon d2h company closing complaint without solving my problem
service engineer also not visiting to solve problem, videocon d2h company closing complaint without solving my problem

Complaint Status


[Nov 16, 2019] Videocon Industries customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: ShareTweet

Comments

Dear Afzal,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Dear Afzal,

As per our telephonic conversation on RTN- [protected], you confirmed that the engineer visit is done and the STB related issue has been resolved.

Thanks & regards

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    Customer satisfaction rating
    38%
    Complaints
    2548
    Pending
    0
    Resolved
    816
    d2h Phone
    +91 97 8189 7818
    +91 91 1569 1156
    d2h Address
    Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102