Videocon D2H Service — unable to change pack/login into site

All the channels which we have subscribed are not there in the list to watch.
With great difficulty we have selected the channels and used to see it.
Now the said channels are automatically unsubscribed. Unwanted channels are there.

I'm trying to login but there is problem with the site

Worst service the balance lying in my account approx 800 is of no use. Actually i lost my peace by paying money to videocon.

Kindly resolve the problem

Nagaraj cust id[protected]

Contact [protected]