[Resolved] Videocon D2H — Services and refund

Vishesh Singhal

Sep 2, 2021

Address:	Mumbai
Website:	Www.d2h.com

I have been charged incorrectly by videocon earlier it used to be a fine amount as plan and packages were fixed but from the day new TRAI guidelines have been introduced we were supposed to pick our channels ourselves however videocon d2h adds add on or channels without asking and starts charging you for it and when complained about it they never provide any resolution, have tried contacting them multiple times everytime they say they will raise a complaint and will get it sorted but they never do, no help is being given and no correct information is being given every single time agent informs something else and never reach a resolution, we really need TRAI to look into this as it's not just with us almost everyone is facing this issue and videocon d2h and other providers are molesting customers because customers don't have rights in india, TRAI has to set an example for these companies

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Oct 10, 2021

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2021

d2h Customer Care's response Dear Vishesh,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Sep 04, 2021

d2h Customer Care's response Dear Vishesh,

All the information regarding the Rangmanch VAS activation-related issue has been shared. Please note that we have credited necessary waiver of Rs.150 against VAS activation issue as a goodwill gesture. Thank you.

Thanks & regards