Videocon D2H — services are not provided/customer care executives are not providing service when asked

Address:	Chennai, Tamil Nadu, 600020
Website:	www.videocond2h.com

Asper the trai regulation i was been asked to change my plan and i gave several request by selecting my own pack from the setup box utility menu. And asper the instructions written in their menu i have sent the code from my registered mobile. It was clearly written in the menu that the costumer care executive will be calling for the activation. Since after one week i didn't get any response from the company. I started dialling to the customer care number i get it connected once in 50 attempts. Finally when i made possible to speak with the customer care executive they says i have to activate through their website. He also added that they cant activate from there. It sounded wired for me. Videocon website is not active too cant logg in to the account it always shows error. They said an infinity app too it works as same as the site. When i kept on trying to contact the customer care executive they tells to wait and wait.. When i asked how long to wait they are not sure.. I told them to activate specific channels which i need. They said it is activated and i am not getting it in my tv. Its like i am spending my all day to clear this out without doing any other things and simply dialling 100 times to get the customer care number to connected. It sounds like pretty much cheated. They are denying to give the service properly. And asking me to recharge. What ever i need they are not providing. They says only these words "no, technical issue, network issue, we cant access the data" thats all their issue why the customers should suffer for that??. Very bad experience with the videocon d2h