Videocon D2H — Set top box not working for few days - Validity extension is not provided

Address:

Pune, Maharashtra

I had called Videocon DTH from 29th April 2015 till 12th May 2015 regarding failure of set top box. Engineer visited my house multiple time replacing set top boxes. Issue did not fixed till 13th of May 2015; when engineer called company to fix issue. Set top box was not working from 29th April 2015 till 13th May 2015. When I requested validity extension; Videocon DTH had provided only 2 days validity; saying others are not applicable to my connection. Am I fool to call support; multiple times to fix my set top box? even though engineer visited many times; and they had changed set top boxes; company is not admitting its fault and providing me compensation for the same.