Videocon D2H — setup box stuck on start up

Apr 06, 2019

Updated by Kunalind After 10 days of initial complaint and repeated calling almost 2-3 times everyday, my setup box was replaced with an old repaired setup box in working condition. They took another 4 days to swap the account to this repaired setup box as it was associated with the previous customer account. for this old repaired setup box, the technician charged Rs 650 in cash with no receipt whatsoever. I thought problem is finally resolved. now after 2 days, all channels stopped working and I started getting insufficient balance. I called customer care and it seems they deducted the setup ox charges from my account balance thought I paid in cash to the technician. this shows there lack of coordination and loopholes in process. Until they resolve the issue, I'm left with no channels for no fault of mine. They will take their own sweet time to resolve their botched up process and coordination between local technicians and central customer care center. Customers are left at the mercy of these guys and they keep deducting daily balance while problem is not resolved.