Videocon D2H — signal not available - videocon d2h

Address:

122011

Hi d2h team,

I have raised a complaint for "signal not available", since 2 days & requested for a technician visit today, saturday 30th nov.

The technician mr. Sanjay ([protected]), did came and suggested that the dish needs to be replaced since two nuts that keep the dish wall mounted at the back were broken.

These screws just keep the dish in place on the wall-mounting, but he said that we need to replace the dish as the broken screws helps in singal boosting and all, and without that we won't get proper signals. I asked for an alternative way to fix the screws but he said nothing could be done, we need to get a new dish.

Also he mentioned the cost of new dish as rs.950, whereas the i checked with the videocon customer act they told me that dish with lmbs costs rs.750 and without lmb will cost rs.175 less (Rs.575), which includes technician visit & service charges.

So not sure as why the technician told rs.950 for the same and also neither the technician nor the videocon team provides the user with a bill of the service charges.

So i kindly request you all to look into this matter and please arrange for a new technician visit and ensure that i do get proper response & support from the technician. If the old dish antenna can be used, i want the same dish to be fixed or else if really the need be i am ok with dish replace, but at correct pricing..