[Resolved] Videocon D2H — STB signal

ravidasan.g

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 6000097
Website:	[email protected]

My Customer Id is:[protected]. In the name of G.Ravidasan, On 12/12/16 due to cyclone my dish signal had been lost and more than one week i am trying to reaching your customer care but I can't while I am calling on the IVR the voice is coming like(keep the set off box switch on the signal will receive with in 10 mins), but the signal is coming last one I didn't use the service and the payment had been loss for me who will pay the money for my issue, and i am thinking in feature weather i should continue with the Videocon D 2h service

I need the proper and the clear information regrading about my (signal loss) and the issue must be clear with in 48 hrs other wise surely I will disconnect the connection, And i need the call back for my register mobile no.

Regards,

G.Ravidasan

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Feb 8, 2017

Complaint marked as Resolved

Verified Support

Jan 07, 2017

Videocon Industries Customer Care's response Dear Customer,

As you are aware that there was heavy rain/ Cyclone in Tamil Nadu and because of such unforeseen weather conditions many of our customer are facing signal Issues. Also, there is no power and telephone connectivity in some of the areas in Tamil Nadu due to which there will be delay in resolving your issue. We request you to please bear with us and our team is working around the clock to provide hassle free services. We request you to call our helpline on [protected] or write us back on [protected]@d2h.com to help you further in this regard.

Warm Regards,
Videocon d2h Team