Videocon D2H — unable to select fta channels

SPawaskar

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 421503

Videocon dth is not allowing us to choose selective fta channels. Call centre executives were saying that as per trai new rule, consumers has to select 100 fta channels compulsory. Conusumers are not allowed to remove fta channels they donot want. I have tried for last 4 days to convince them but still they are not allowing us.

By usig videocon d2h website, 100 basic channels showing pre-selected and i contacted costomer care they told that "no option to select basic free to air (Fta) 100 channels. This is new rule form today (02/02/2019). Each free to air (Fta) channels after 100th will need to pay 1 rupees for each channel (Fta)."

No option to select basic 100 fta. I need to get the clarification about this

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Comments

Malik Dinesh

from New Delhi, Delhi

I am facing an issue with D2H website is not allowing me to select “Free to Air” (FTA) channels
under the new TRAI scheme effective Feb 1, 2019. D2H website has fixed the list of “FTA” channels that will be available to me. As per TRAI guideline, user should be able to select FTA channels. But, there is no provision on the D2H webpage for that. I called d2h customer care. But they are not able to address this issue.

ronijohn

from Kunnamangalam, Kerala

Same issue here. Unable to select FTA channels in the web, they give default selection of 180 channels, we cant remove one or add a new one. So if you want to add an FTA channel which is not there in their default selection, we will have to pay additional 1 rupee as network capacity fee. there are many FTA channels I want to select which is not there in the current list but I have not added yet due to the additional NCF.

If you call their customer care, every time they will inform that their application is down and we should call again in another 5 hours. Same message if you call after 5 hours or next day

nramalingam294

from Tiruchirappalli, Tamil Nadu

I am also facing the same issue. Today i have received an SMS stating that i need to pay Rs. 459 based on my selected channels. But while I am selecting i have noted it comes to Rs. 370.

sharadkushwaha

from Gurgaon, Haryana

i want to watch jinvani channel and its free to air channel then why i can not see this channel.

please resolved this issue asap.

[protected]

d2h Customer Care's response, Dec 14, 2019

Verified Support

Dear Sharad,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards