[Resolved]  Videocon D2H — unauthorised charges deduction

My registered customer id is 66650143.
I have recently changed my set top box for which I was supposed to be charged Rs. 450/- ( 200 engineer visit & 250 for box) but they have charged me 200 /- extra for no reason . and it has simply got deducted from my next recharge .
After calling up customer care they have assured me to credit it within 24 hours but that did not happen again after calling next day I talked to some senior person over there may be his name was Mr. Rana Pratap who assured me that by sunday 9/6/2019 10.40 am amount will reverted which has not happened .
My original complaint no was[protected] on 6/9/2019 and next complaint no. was[protected] on 7/6/2019 .

I need to know what is the reason why my amount is not getting credited to my account inspite of complaining twice . I dont think videocon has any customer value as they simply charging extra to customer and its such frustrating thing for customer that they have to waste so much time in calling and following up with customer care who simply gives false promises .

I want immediate credit of Rs. 200/- to my account and if that doesnt happen then I will put complaint in consumer forum regarding this.

This was my first email and then there is another one because of their poor reply from person name gaurav kapoor of d2h ..

Second email is as follows :
bcz i have been charged twice for engineer charge.. cant you people read my mail properly and check in your systems that engineer has visited only once to my place and replaced my set top box .. as cash was not available i recharged my ac with 450 rs. which got debited on 15.5.19 but there is another charge as customer care has informed me on 11.5.19 of 200 rs. which is incorrect as no engineer has visited before for my earlier complaint.. so how come this 200 rs. is charged??
you people are simply giving false replies without looking into matter seriously..
dont loot customer s money..

Infact i have contacted again to customer care again during this time ..and at this time some senior person called parvinder talked to me and said again your money will be credited i am forwarding your complaint without giving me any proof of whether or what he has done exactly with this matter..

I am fed up with this poor and irresponsible customer care of d2h as i had to again recharge my account twice because of low balance .

I want strict action against videocon d2h for deducting money wrongly and not taking customers complaint also seriously and i want immediate credit of rs. 200/- in my account .

Kindly do the needful.