Videocon d2h — Very bad after sale service

Address:	Mumbai City, Maharashtra, 400078
Website:	VIDEOCON D2H

This is to bring to your notice that on my earlier complaints every time the engineer is visiting and they have a new excuse.

18/05/20016 Wednesday i got a call in afternoon by head service for my area Mr. Umesh after explaining him all my problems he finally agreed to send his best technician at my place to resolve my problem i had requested him to visit my place personally so that he can come to know about my problem and the kind of feed back his team is giving me.

At around 1840 hrs the best technician Mr. Sayeed visited my place to resolve my problem as per Sayed he just updated the software and my problem is resolved but still it was not solved then he adjusted my TV resolution and told me that now he had adjusted to the right resolution and i will be not getting any problem here after.

But my normal channels were not working after informing him for the same he took his machine and asked me to show him all the joints from the Dish till my TV after checking to the near joint first to Dish he was getting 90 on his meter reading and then he checked next to my TV and he was getting 50 as per his machine after all this when i asked him whats my exact problem he replied that i need to put new wire to my cable which is conceal which is very hard to do.Then he told me that next day he will send some other technician to my place and send new cable to prove me that my cable is faulty when asked him that with his new cable what reading i will be getting he replied 70 after this i asked him that he will be temporary putting cable inside of my house which will be approx 10 meters. When i asked him that if my cable which is conceal is more that 15 to 25 meters then the reading will show more less he agreed on this.

But when i asked him to kindly look that why i am not able to see my normal channels which i was before he was on the same statement that i need to change my cable then i will be able to see the channels which i was able to see before this best technician sayeed did all this checks i repeatedly ask sayeed to look why this channels are not available which were before.?? he was on his same statement that i need to change the cable. He was not even bother to have a look again to all the joints which he had opened.This shows that the team of my area does not want to work but just give excuses and escape.

On all this above incident i feel that he was instructed to do some kind of problem in my cable joints so that he and his team can close my complaint by putting on me that my cable is faulty and videocon product is all working good which is not from day one.

I called customer care and tried to log a complaint against all this there was Mr. Yuvraj on line to attend my call i asked him to have a word with him regarding all this so that atleast he will listen to him and try to solve my issues when i requested Yuvraj the customer care representive to log a complaint for all this he told me to keep call on hold and he was suppose to transfer my call to his supervisor but as usual customer care representative keep fooling me by putting me on hold and automatic disconnecting my call.

I WOULD LIKE YOU TO TAKE THIS MATTER TO HIGH AUTHORITY AND TRY TO SOLVE IT AS SOON AS POSSIBLE OR IF VIDEOCON CANNOT SOLVE THIS KINDLY LET ME KNOW I WILL DISCONTINUE YOUR SERVICES.

THIS PROBLEM OF MINE IS PENDING SINCE MORE THAN TWO MONTHS. ITS REALLY SHAME AND DISAPPOINTING THAT HOW VIDEOCON D2H AFTER SALE TEAM WORKS AND TRY TO FOOL CUSTOMERS BY NOT RESOLVING THEIR PROBLEMS BUT BY PUTTING ON THEIR HEAD THAT THEY HAVE MADE MISTAKE BY BUYING THEIR PRODUCT.