Videocon D2H — VIdeocon D2H - inability to provide service to customer

arunraj

from Bengaluru, Karnataka

Address:	600100
Website:	videocon DTH

Dear Sir,

I have raised WOID stating that "No signal" from my STB box by calling Customer care Number ( [protected]) on 16- DEC-2016.

While registering the complaint they informed me that it will be resolved within 4-5 days. Normally it will be within 24 hours, But Due to Cyclone, they said it will take 4-5 days.

I have Frequently Contacted customer care on 18th, 20th & 21 st, 23rd and 26th every time they wrongly guided me that your WOID will get resolved within today.

After 12 days also, My complaint is not resolved till now, even i didn't get any single call from Service Engineer .

I have sent mail to videcon Chennai nodal officer on 21st Dec-2016. but i didn't get any reply from him. contacting nodal office @ his number[protected] is very difficult as line is always busy only.

Please lets us know when it will get rectified.

Please find my below details:

My video con Customer ID :[protected]

Name : ARUNRAJ M

Contact No : [protected]

Warm Regards,
Arunraj M

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Comments

zuhaid alam

from Bulandshahr, Uttar Pradesh

My complaint is my remote is not a working please iwant a remote
my palace kashipur uttarakhan pin code 244713
my home theatre name is videocon x lent my contact no. is [protected]
alt no. is [protected] my address is kashipur uttarakhand maheshpura opp.mazar jony radium art kashipur

Videocon Industries Customer Care's response, Jan 3, 2017

Dear zuhaid alam,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Videocon Industries Customer Care's response, Jan 6, 2017

Dear zuhaid alam,

We request you to contact Rajesh Dabral contact no. 7055001666 for support on Home Theater .For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team