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Videocon D2H — videocon d2h service-

Address:Pune, Maharashtra, 412101

Hi There,

I am Videocon d2h customer for more than 3 years and facing service issue from Videocon d2h service provider.
Please try to help me on mentioned issues.
- I have submitted successful request to migrate new package as per Trai rule from Videocon d2h site. However the selected package is not getting reflected in my account and I am paying more money on unwatched channels.
- For this issue I am trying to reach their customer care multiple times in last 1.5 months. Customer care executives are just transferring calls here and there. Finally they are disconnecting the call without providing solution.
- In one call customer care rep have registered complaint for this issue but not provided solution on it. Complaint #[protected]. This complaint has marked as resolved by them.
- Around June 2018 I have raised request to stop service o[censored]SB recording from my account, however they have not stopped this service and I am paying for that from more than 6 months now.
Can you please solve the mentioned issue.

Thank You.
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Videocon Industries customer support has been notified about the posted complaint.
Mar 10, 2019
Updated by Som@3006 Hi There,

Videocon customer care executive called me, Over the call they confirmed me that requested d2h package is activated in my account. However selected channels/package is not yet reflected in my d2h account.
I am not getting why Videocon d2h service provider is not solving the issue and they are not caring to customers. Management should take notice on such cases/issues and request Videocon d2h service provider to act and resolve these issues as soon as possible.

Thank You.
Videocon d2h customer(trying to resolve the d2h issue from last 1.5 month)
Mar 15, 2019
Updated by Som@3006 Hi Videocon Customer Support team,

Can you please update us on this issue and resolve it as soon as possible.

Thank You.
Somnath
Complaint comments 
2 Comments

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Comments

Dear Customer ([protected]@3006),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h
Reply
Dear Somnath,

In order to assist you kindly share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h
Reply

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