[Resolved]  Videocon D2H — videocon d2h.. service is not working on setup box however charged already

I had recharged my d2h connection (Customer id[protected].. Last month. As per them they have active the services but it was not working at all so my complaint was logged by them but i have to pay 200 rs to this engineer, he visited home and activate the services from his phone. He did nothing. Neither the problem was with setup box nor signal. Problem was only from vidocon as they were unable to activate service from their end. Now there is same problem whoever i have recharged the same from my end and they are unable to activate service. Now saying that again engineer will visit home and you will have to pay him 200 rs. Unable to understand why should i pay him while problem is from videocon. Now i am unable to watch tv. My request that engineer should visit without charge while problem is form vidocon. Yes i am ready if any problem find with setup box or signal problem then i am ready to pay everything but for service i will not pay anything at all. This is not my fault and i have paid and recharged already.
And also i have called vidocon customer care they do not help at all and very rude attitude. This month again i have having same problem and same condition they are not resolving the problem and forcing me to pay 200 again to engineer visit. I have select the channels to save money but with this charge of 200 they will get same problem.

If they are unable to get visited the engineer please get my amount refunded from vidocon d2h.

Message coming on tv screen - you have insufficient balance on your account to pay your subscription. Please increase your balance to avoid being switched off completely.