Videocon D2H — Wrong account recharge

Videocon D2H — Wrong account recharge

H hardikigbt01

I would like to request you that on 12 October 2020, I was recharging my account, and unfortunately, that went to the wrong account, after contacting several times to customer service I did not get any reply back, so can you please follow up on this matter and resolve the matter. your help will be really appreciated. my account number is[protected] and the wrong account was 4311080, amount recharged was 2100, the transaction was done online with a debit card. Hope you will help me to resolve this issue. +2 photos Was this information helpful? No (0) Yes (2)
d2h customer support has been notified about the posted complaint. Verified Support Oct 21, 2020 d2h Customer Care's response Dear Hardik, Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Verified Support Oct 22, 2020 d2h Customer Care's response Dear Hardik, Kindly share the complete recharge details so that we can assist you better in this regard. • Amount of recharge • Date and Time of Recharge • Bank name • Transaction / Reference ID • Mode of Payment • Wrong Customer along with Payment screenshot to transfer the amount from wrong ID to correct ID Thanks & regards Verified Support Oct 24, 2020 d2h Customer Care's response Dear Hardik, Thanks for sharing your details. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Nov 17, 2020 Updated by hardikigbt01 Hi, I want to know about whats the complaint status???? is there any update about it???????????? upon calling your customer service they say that they do not have any complaint about this matter. I am really disappointed with the D2H services.
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hardikigbt01

Its been 10 days, and i am keep calling you guys about my concern, sent an email 25 time, eventhough matter was not take seriously. I needs full amount refunded as soon as possible, now onwards i am not using D2H anymore.

hardikigbt01's [Complaint's author] reply, Oct 21, 2020

hardikigbt01

Amount of recharge 2100 INR
• Date and Time of Recharge RECHARGE DATE WAS OCT/12/2020
• Bank name PUNJAB NATIONAL BANK
• Transaction / Reference ID ECOM[protected] AVENUES INDIA PVT LTD
• Mode of Payment ONLINE D2H WEB SITE, WITH DEBIT CARD
• Wrong Customer along with Payment screenshot to transfer the amount from wrong ID to correct ID

WRONG ACCOUNT NUMBER THAT RECHARGED WAS: from this account 43110880 To that account[protected].

I do not need it to be transferred. I need amount refund because from now onward I am not using D2H anymore. For your Knowledge this information i sent 25 times to let me know if you guys don't understand the English Language.

Lucky narang

I would like to request you that on 13 december 2020, I was recharging my account, and unfortunately, that went to the wrong account, after contacting several times to customer service I did not get any reply back, so can you please follow up on this matter and resolve the matter. your help will be really appreciated.
My id is[protected] but i have recharged on id[protected] of ruppee 250. So its our request to transfer the request of money.

d2h Customer Care's response, Dec 15, 2020

Verified Support

Dear Lucky,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [email protected] so that our team can look into your concern.

Thanks & regards