Videocon D2H — wrong deduction of balance

Address:

Mumbai City, Maharashtra

i vimal kumar gupta mera videocon d2h id number 54975170 h mera dish me 14 feb ko problem hua tha to maine apke customer care me phone karke complain login kiya tha tab mujhe phone par ye bola gay tha ki sir visiting charge nhi lagega agar apka koi parts damage h ya replace hoga to hi visiting charge lagega uske bad apka engineer aya tha thoda single problem tha wo thik kiya uske bad phone pe bat karaya customer care se engineer ko to koi charge nhi liya aur wo chala gaya after 6 days mera dish off ho jata h to maine call kiya customer care to bataya gaya ki apka visting charge deduct hua h aur sath hi sath apne apna dish shift karne ki complain ki thi aur bad me use cancale karwa di uska bhi amount deduct hua h isliye apka balance minus me chala gaya h jo ki maine na hi to koi complain register karayi thi dish shift karne ki aur jo number bataya gaya tha li maine wo number se call kiya tha wo number bhi mera nhi h mujhe khud samajh me nhi aa raha h ki wo call kisne kiya tha aur mai maine isliye apke customer care me 5 bar comlain registered karaya par koi fayda nhi hua iske bad apne area ke nodel officer santosh se bhi bat kiya wo bole the reversal karwa dunga 24 gours me part 72 hours se bhi jyda ho gaya par abhi tak kuch nhi hua h ab last step apke pas mail kar raha hu yah sochkar ki ap hi meri kuch help kar sakenge plzz sir possible action le agar aj action nhi lenge to aj ye mere sath ho raha h kal kisi aur ke bhi sath ho raha h mai apse isliye request kar raha hu because mere sath fraud hua h mai apka ye product 3 years se use kar raha hu par aj tak aisi koi problem nhi ayi first time mere sath fraud hua h isliye apse request kar raha hu plzzzz help me aur sir maine consumer guidelines society of india me bhi iski complain ki h waha se mujhe guide kiya h ki first mai apse help lu agar problem solve nhi hoti h to phir consumer guidelines society of india lawfull action lenge nodel officer santosh sir contact number [protected] thanks & regards Ajay Gupta [protected]