Videocon — Defective AC, low response and bad behaviour from Dealer.

Address:

Kolkata, West Bengal

We have purchased an Videocon AC, Model No: VAC-VS5M3WV2 from Delaer: SATYAM, 165/1, C.I.T. Road, Scheme VII-M, Ultadanga, kolkata-700054, west bengal on 26/04/2014. We found the dealer was provided us an old and defective AC. That was manually packed and any one can guess this is not a new ac its an old one. The back cover was also missing of the AC. As we have purchased the ac for our urgent requirement. we our own gone to their store to collect the back cover but still they provided the one which is not fit to the ac. After repetetive call and follow up they replaced the ac after 2days. the next day at the time of installation videocon service person found that there is some issue in gas volve in compressor. we called the dealer to replace the compressor this time but they told us they will send a separate service person to check. The whole day we are calling to know when that is coming to check the answer is like yes he is just left from our showroom will be reaching out to you and after 9 pm the phone got switched off the dealer. The next day the service person comes and told he even can't help to resolve the issue. this needs to be replaced by the dealer. Again i called the dealer to replace the compressor on the analysis of service guy. But a lady just kept my call on hold and left for 10mins. and for next 15mins the number got busy. while i called back and requested them to replace the compressor. again a word:" We can't deliver today, may be tomorrow." I never expect these kind of dealer available for Videocon . for this i would give videocon product 1 out of 10. I request an immediate respond to this from videocon customer service and action against the dealer.