Videocon DTH — channel selection/ subscription

Address:

Namakkal, Tamil Nadu

We have a videocon dth connection with id no:[protected] since 2 years. We went abroad in december 2018 and returned back by the end of january 2019. We had requested for temporary suspension and they obliged as we have paid only upto the 2nd week of december '18. After our return we subscribed for rs100/- only on[protected], as the new trai rules have been about to begin from 1st february 2019. We waited till[protected], as we are not clear about the new trai rules. We selected tamil free channels along with some paid channels amounting to total of rs 245/- now they are not not providing us the free tamil channels we have selected except some paid channels and dd channels in all indian languages. Now every time we contact their staff they just tell us that they will verify and talk back. But they never called back. Finally today after i pressed hard they tell us we have selected the dd pack of free channels. We are surprised when they tell us that it the government package for the 130/- rupees. I wonder if namo tv, 1500, done. Comtv, livelife tv and some more are repeated three times each with different channel numbers. When i questioned them they said we have clicked the channel twice online. If so the same channel numbers should get repeated. How come that different channel numbers get displayed on the tv screen. When i asked this they don't answer. It seems that they are cheating the subscribers in this manner. Hence i request your esteemed authority to kindly look into matter and get us the proper tamil channels we had selected.